Frequently Asked Questions

Everything you need to know about your Tresor Jewelry experience.

What materials are used in Tresor Jewelry pieces?

Our collections are crafted from premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.

How should I care for my jewelry?

To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Tresor pouch provided with your order.

Does Tresor Jewelry offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Most international orders arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey.

Is my payment secure?

Absolutely. We use industry-standard SSL encryption to protect your personal information and support secure payment methods including all major credit cards, PayPal, and Apple Pay.